m88 sportFrequently Asked Questions

Opening an account on m88 sport takes a few minutes. First, visit our registration page and enter your username, email, password, and mobile number. Confirm your email by clicking the link we send you. Next, upload a photo of your ID (passport, national ID, or driver's license) and a proof of address (utility bill or bank statement). Our compliance team reviews these documents within standard timeframes. Once verified, your account is fully active and you can deposit and access all markets — football, live-dealer tables, slots, and esports. If your documents are unclear, we request new uploads. Our support team guides you through any step if needed.

Our services are available only in jurisdictions where local law permits online gaming activity. We do not offer our services in jurisdictions where online wagering is prohibited. If you are in Jakarta, Surabaya, Bandung, Medan, or other supported regions, you can access m88 sport. Users are responsible for verifying that their access and use comply with applicable regulations in their location. If you are unsure whether m88 sport is available where you are, contact our support team. They can confirm availability and answer jurisdiction-specific questions.

Before you start, read our terms and conditions. They explain account eligibility, deposit and withdrawal rules, bonus terms, market settlement rules, and dispute resolution. Also review the specific rules for the market you are entering — football betting rules differ from live-dealer rules, which differ from slot rules. Each market has its own settlement logic and entry conditions. Our in-app help includes quick summaries of these rules. If you have questions, our support team is available via live chat and can explain any rule in plain language.

We collect your personal data for account verification, payment processing, and legal compliance. Your data is encrypted and stored securely. We do not sell or share your information with third parties for marketing purposes. Our privacy policy outlines exactly what data we collect, how we use it, and how long we retain it. You can request access to your data, correct inaccuracies, or request deletion subject to legal retention requirements. Our support team handles these requests and responds within standard timeframes. If you have privacy concerns, read our privacy policy or contact our support team.

m88 sport accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and virtual accounts from mobile banking, local payment, online payment, and e-wallet. Each payment method has its own minimum and maximum limits set by the payment provider. Mobile wallets like mobile banking and local payment typically have lower minimums and settle instantly. Bank virtual accounts may have higher limits and settle within standard banking time. You can see the exact limits for each method during the deposit process. If you have questions about limits or need to deposit a specific amount, our support team can advise you on the best payment method.

If a deposit does not complete, the funds remain with your payment provider and are not deducted from your m88 sport account. Check your payment provider's app or bank account to confirm the transaction status. If the payment was deducted but did not reach m88 sport, contact our support team with your transaction ID. We investigate and credit your account if the payment was received but not processed. For withdrawals, if a withdrawal request fails, your balance is returned to your account automatically. You can then retry the withdrawal using the same or a different payment method. Our support team can help troubleshoot any failed transaction.

Promotion codes are entered during account registration or in your account settings under "Promotions" or "Bonuses." If you have a code, enter it exactly as provided — codes are case-sensitive. Once entered, the bonus is credited to your account and the terms are displayed. Read the bonus terms carefully — they outline rollover requirements, eligible markets, expiration dates, and withdrawal limits. If you enter a code and it is not recognized, check that you have typed it correctly. If the code is still not working, contact our support team with the code and they will verify it and apply it manually if valid.

Contact our support team via live chat (fastest response), email, or in-app help. Describe your issue clearly and include your account number if relevant. For transaction issues, provide the transaction ID or date. For account issues, describe what you are trying to do and what error you see. Our team responds within standard timeframes — live chat typically responds within minutes during business hours. Email and in-app tickets are reviewed and answered within hours. If your issue is complex, we may request additional information. Once resolved, we confirm the resolution and close the ticket. You can reopen it anytime if the issue persists.

On the login page, click "Forgot your password?" Enter your email address or username. We send a password reset link to your registered email. Click the link and create a new password. The link expires after a set time for security. If you do not receive the email, check your spam folder. If the link has expired, request a new one. If you cannot access your registered email, contact our support team. They verify your identity using your account details and help you regain access. This process protects your account from unauthorized access.

Account verification typically completes within standard review windows — usually within hours of submission. During busy periods or public holidays like Idul Fitri or Idul Adha, verification may take longer. You can check your verification status in your account settings. If your documents are unclear or incomplete, we request new uploads. Once resubmitted, verification resumes. If verification is delayed beyond the standard window, contact our support team. They can check the status and advise you on next steps. You can deposit and access some features while verification is pending, but full account access requires completed verification.

m88 sport offers football markets (Liga 1, Piala AFF, Champions League, Premier League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Each market has its own rules and settlement logic. Football markets settle based on official tournament results. Live-dealer games settle instantly once the hand or spin concludes. Slots settle immediately. Esports markets settle based on official tournament results. Browse our game categories to explore all available markets and their rules.

Go to your account settings and select "Withdraw." Choose your payment method — online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account. Enter the amount and confirm. Withdrawals process to the same verified payment method as your deposit. Processing speed depends on your bank and payment method — mobile wallets typically settle faster than bank transfers. You can track your withdrawal status in real time through your account. If a withdrawal fails, your balance is returned automatically. If your withdrawal is delayed beyond the standard window, contact our support team with your withdrawal ID and they will investigate.